Job Description
Join the Heart of Hospitality at The Grand Oakland Hotel!
We are looking for a charismatic and organized Hotel Front Desk Associate to join our award-winning team. If you are passionate about creating memorable guest experiences and are ready to launch a career in the hospitality industry, this is the perfect opportunity for you. No prior experience is required—we provide on-the-job training and mentorship to help you thrive.
Be the first point of contact for our guests and ensure their stay is nothing short of exceptional. We offer a competitive salary, comprehensive health benefits, and a vibrant work environment in the heart of downtown Oakland.
Responsibilities
- Greet & Welcome: Provide a warm, professional welcome to all guests upon arrival and departure, ensuring a positive first impression.
- Check-In/Check-Out: Efficiently manage guest registration, process payments, and issue room keys using our property management system.
- Guest Relations: Answer phones, respond to emails, and assist guests with local recommendations, directions, and special requests.
- Front Desk Operations: Maintain a tidy and organized front desk area and lobby; monitor security cameras and fire safety systems.
- Problem Solving: Handle guest inquiries and resolve any issues or complaints with empathy and efficiency.
Qualifications
- No Experience Necessary: We welcome entry-level applicants and provide full training.
- Education: High school diploma or GED required.
- Communication Skills: Excellent verbal and written communication skills with a friendly, professional tone.
- Computer Literacy: Basic computer skills; familiarity with hotel software is a plus but not mandatory.
- Availability: Must be available to work flexible shifts, including weekends and holidays.