Job Description
Join our award-winning team at Grand Hospitality Group! We're urgently seeking energetic Front Desk Agents to deliver exceptional guest experiences at our premier downtown San Francisco location. This is a fantastic opportunity to grow your hospitality career in one of the world's most vibrant cities. Enjoy competitive pay, flexible shift schedules, and comprehensive benefits including health insurance, paid time off, and career development programs. Apply today and become part of our dynamic team!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and professionalism
- Manage reservations, room assignments, and key distribution accurately
- Respond to guest inquiries and resolve issues promptly using problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Utilize property management systems (e.g., Opera, Amadeus) effectively
- Uphold strict cleanliness and safety standards at the front desk
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with hotel management software and Microsoft Office Suite
- Strong communication and interpersonal skills with attention to detail
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license and reliable transportation
- Basic knowledge of San Francisco attractions and transportation systems
- High school diploma or equivalent; hospitality certification preferred