Job Description
Join our award-winning downtown Milwaukee team at the Grand Milwaukee Hotel! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of Brew City. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Milwaukee's premier luxury properties. Apply today to become part of our family-oriented culture where your talents shine!
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries and resolve service issues promptly
- Process reservations and room assignments using PMS systems
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain accurate guest records and billing information
- Execute emergency procedures and security protocols
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency in Opera, Cloudbeds, or similar PMS
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Wisconsin driver's license (if required for duties)
- High school diploma or equivalent required
- ServSafe certification preferred
- Milwaukee tourism knowledge a plus