Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group in Dallas, TX! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in a fast-paced luxury hotel environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of America's most vibrant cities. Perfect for detail-oriented individuals who thrive in shift-based roles. Apply today and start your hospitality career journey!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and guest requests
- Handle billing inquiries and payment processing
- Coordinate with housekeeping and maintenance departments
- Resolve guest complaints with professionalism and empathy
- Process mail/package deliveries for guests
- Maintain accurate guest records and confidential information
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling abilities
- Valid Texas driver's license preferred
- Fluency in English; Spanish a plus