Job Description
Join our dynamic team at Coastal Hotel Group as a Front Desk Agent in the vibrant coastal city of Long Beach, CA. We're seeking a professional, guest-focused individual to deliver exceptional service and ensure seamless check-in/check-out experiences. This full-time position offers weekly pay and opportunities for career growth in the hospitality industry.
Responsibilities
- Manage guest check-in/out processes efficiently using hotel management systems
- Handle reservations, modifications, and billing inquiries with precision
- Address guest concerns promptly and escalate issues when necessary
- Collaborate with housekeeping and maintenance teams for optimal operations
- Maintain accurate records of guest interactions and room status
- Process payments and manage cash drawer with accountability
- Provide local recommendations to enhance guest experiences
Qualifications
- Previous front desk or hotel experience preferred
- Strong communication and interpersonal skills
- Proficiency with reservation software (e.g., Opera, Propertyware)
- Ability to multitask in a fast-paced environment
- Attention to detail and problem-solving aptitude
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required