Job Description
Join Sacramento's premier hospitality destination as a Front Desk Agent! We're urgently seeking dynamic professionals to deliver exceptional guest experiences at our downtown luxury hotel. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our award-winning team. If you're passionate about creating memorable moments and thrive in fast-paced environments, apply now to become part of our family!
Responsibilities
- Provide exceptional guest check-in/check-out services while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism and empathy
- Process payments, manage cash handling, and balance daily transactions
- Coordinate with housekeeping and maintenance departments to ensure room readiness
- Utilize hotel management software (Opera) for reservations and reporting
- Execute upselling strategies for room upgrades and hotel amenities
- Maintain a clean and organized front desk area at all times
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic mathematical skills for financial transactions
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license (if required for local errands)
- High school diploma or equivalent