Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences in the heart of downtown Cleveland. This urgent hiring opportunity offers competitive pay, comprehensive benefits, and career growth in a luxury hotel environment. If you're passionate about creating memorable stays and thrive in fast-paced settings, apply today!
Responsibilities
- Check-in/check-out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash drawer duties securely
- Coordinate with housekeeping, maintenance, and valet departments
- Utilize hotel management software (Opera/PMS) for daily operations
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with hotel property management systems
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and cash handling experience