Job Description
Join our award-winning Nashville hotel team as a Front Desk Agent! We're urgently hiring passionate hospitality professionals to deliver exceptional guest experiences in Music City. Enjoy competitive pay, flexible scheduling, and career growth opportunities in Tennessee's tourism hotspot. Perfect for detail-oriented individuals who thrive in fast-paced environments.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain security protocols for guest keys and sensitive information
- Execute upselling strategies for room upgrades and amenities
- Prepare daily reports and manage inventory for front desk supplies
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Tennessee hospitality certification preferred