Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent in the vibrant heart of Raleigh, NC. This premium role offers the unique opportunity to be the first point of contact for our late-night guests, delivering exceptional service during the most magical hours of the hotel experience. We're seeking a dedicated professional with a passion for creating memorable stays and a knack for seamless operations. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your skills truly shine. Apply now to become an integral part of our 24/7 guest experience excellence!
Responsibilities
- Efficiently manage guest check-ins/check-outs during night shift hours using PMS systems
- Handle guest inquiries and resolve service issues with professionalism and empathy
- Monitor security systems and ensure lobby area remains safe and welcoming overnight
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial transaction records
- Prepare end-of-night reports and ensure seamless transition to day shift
- Uphold brand standards through impeccable cleanliness and presentation of the front desk
Qualifications
- Minimum 1 year front desk or hospitality experience
- Exceptional customer service and conflict resolution skills
- Proficiency in hotel management software (e.g., Opera, Delphi)
- Strong multitasking abilities in fast-paced environments
- Valid NC driver's license with clean driving record (if required for shuttle)
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification preferred
- High school diploma or equivalent required