Job Description
Are you a people person with a passion for hospitality? Premier Stay Harrisburg is seeking a dedicated Front Desk Agent to join our thriving team. We pride ourselves on exceptional guest experiences and offer a supportive work environment where you can grow your career.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer weekly pay to ensure you are rewarded for your hard work without the wait.
Responsibilities
- Welcoming guests warmly and efficiently checking them in and out using hotel management software.
- Managing phone calls, emails, and correspondence with professionalism and courtesy.
- Resolving guest inquiries and complaints promptly to ensure 100% guest satisfaction.
- Maintaining the cleanliness and organization of the front desk area and lobby.
- Processing payments and handling cash and credit transactions accurately.
- Assisting with concierge services and providing local recommendations.
- Collaborating with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Previous experience in a front desk or customer service role is preferred but not required.
- Strong communication and interpersonal skills.
- Professional appearance and demeanor at all times.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency in Microsoft Office Suite or property management systems.
- High school diploma or equivalent.
- Reliable transportation and a positive attitude.