Job Description
We are seeking a dedicated and charismatic Front Desk Agent to join our prestigious team in the heart of Washington, DC. As the face of our hotel, you will ensure our guests receive a world-class experience from the moment they arrive. We offer competitive pay, weekly payouts, and a supportive work environment for individuals looking to thrive in the hospitality industry.
Why Join Us?
- Daily Pay Option: Get paid the same day you work.
- Competitive Benefits: Medical, dental, and vision coverage.
- Professional Growth: Clear pathways for advancement within the hotel group.
Are you ready to elevate guest experiences? Apply today!
Responsibilities
- Greet and welcome guests warmly, checking them in and out efficiently using the Property Management System (PMS).
- Manage phone inquiries, reservations, and general information requests with a professional and friendly tone.
- Handle guest complaints and special requests promptly to ensure 100% guest satisfaction.
- Process payments accurately and reconcile daily financial reports.
- Assist with housekeeping coordination and maintain a tidy front desk area.
- Update guest profiles and ensure data privacy compliance.
Qualifications
- Minimum of 1 year of experience in hotel front desk operations or customer service.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, Micros).
- Must be professional, neat, and presentable at all times.
- Ability to work flexible shifts, including weekends and holidays.
- High school diploma or equivalent required.