Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Columbus! We're seeking energetic professionals to deliver exceptional guest experiences while managing dynamic shift schedules. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in Ohio's thriving hospitality scene. If you're passionate about creating memorable moments and thrive in fast-paced environments, apply today!
Responsibilities
- Manage check-in/out procedures with precision and efficiency
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Implement safety protocols during all shifts
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency with property management systems
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Columbus area attractions