Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel in vibrant Oklahoma City! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. Enjoy competitive pay, complimentary staff meals, and opportunities for career growth in a luxury environment. Perfect for hospitality professionals seeking weekend flexibility!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with professionalism and local knowledge
- Process payments and manage cash drawer reconciliation
- Coordinate room assignments and special requests
- Resolve guest concerns promptly with empathy
- Maintain lobby area standards and security protocols
- Collaborate with housekeeping and maintenance teams
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years hotel front desk experience
- Proficiency in reservation systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays reliably
- Basic knowledge of Oklahoma City attractions
- Valid driver's license for local errands