Job Description
Join our award-winning Nashville hotel team as a Weekend Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during peak weekend operations. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and want to be the first point of contact for our visitors. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing luxury hotel brand.
Responsibilities
- Check-in/check-out guests efficiently while maintaining high service standards
- Manage room reservations and optimize occupancy rates
- Handle guest inquiries and resolve complaints with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize PMS software (Opera/Sabre) for daily operations
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure scenarios
- Basic knowledge of Nashville attractions and events
- Flexible availability for weekends (Fri/Sat/Sun shifts)
- Valid Tennessee driver's license preferred
- Professional appearance and positive attitude