Job Description
Join our award-winning team at the Grand Bay Hotel, where luxury meets coastal charm. We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during our high-traffic weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive compensation, flexible scheduling, and opportunities for career growth in Oakland's premier hospitality destination.
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Manage room reservations and optimize occupancy rates
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for premium rooms and amenities
- Maintain a clean, organized front desk environment
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays reliably
- Basic knowledge of Oakland attractions and transportation
- High school diploma or equivalent; hospitality degree a plus
- Flexible availability including weekends and evenings
- Valid CA driver's license and reliable transportation