Job Description
Join our award-winning Denver hospitality team as a Weekend Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences during high-demand weekends. You'll be the first point of contact for our international clientele, creating memorable stays while showcasing Denver's vibrant culture. Enjoy competitive pay, flexible scheduling, and growth opportunities within our renowned hotel chain.
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel management systems
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns with proactive problem-solving
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local recommendations and concierge services
- Uphold brand standards through impeccable presentation
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Weekend/holiday availability mandatory
- Proficiency with reservation software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic cash handling and POS system knowledge
- Positive attitude and Denver tourism awareness