Job Description
Join our award-winning team as a Front Desk Agent at Raleigh's premier boutique hotel! We're seeking charismatic individuals to deliver exceptional guest experiences during weekend shifts. If you thrive in fast-paced environments and possess a passion for hospitality, this role is your gateway to a rewarding career in Raleigh's vibrant tourism scene.
Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury hospitality brand. We provide comprehensive training and a supportive team culture that values your contributions.
Responsibilities
- Check guests in/out efficiently using our property management system
- Handle reservations and manage room inventory with precision
- Resolve guest inquiries and concerns with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera)
- Strong problem-solving abilities under pressure
- Weekend availability (Saturday/Sunday) is mandatory
- Basic knowledge of Raleigh attractions and transportation
- Ability to stand for extended periods