Job Description
Join our award-winning luxury hotel team as a Weekend Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during high-traffic weekends. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their career in premium hotel operations. Enjoy competitive pay, flexible scheduling, and a vibrant work culture in Detroit's dynamic downtown district. Weekend availability (Sat/Sun) is mandatory.
Responsibilities
- Efficiently check in/out guests while maintaining accurate reservation records
- Process payments and manage cash handling procedures
- Resolve guest inquiries with proactive problem-solving solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through personalized guest interactions
- Utilize hotel management software (Opera) for daily operations
- Execute emergency response protocols as needed
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with PMS systems (Opera/Marriott) required
- Ability to multitask in high-pressure situations
- Valid Michigan hospitality certification preferred
- Flexible availability including weekends and holidays
- Strong attention to detail and organizational abilities
- Basic knowledge of Detroit area attractions/services