Job Description
Join our award-winning hospitality team in Raleigh! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for energetic professionals who thrive in fast-paced environments and value creating memorable moments for travelers. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel chain.
What We Offer:
• Weekend-focused schedule (Fri-Sun)
• Competitive hourly wages + tips
• Complimentary hotel stays
• Health & wellness benefits
• Career advancement pathways
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera PMS
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain pristine lobby area appearance
- Act as hotel ambassador during weekend events
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible weekends/holidays
- Valid driver's license and reliable transportation
- Basic knowledge of Raleigh area attractions/services
- Ability to stand for extended periods
- High school diploma or equivalent required