Job Description
Join our award-winning hospitality team at Grand Hotel Detroit as a Front Desk Agent for weekend shifts! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-ins, reservations, and inquiries. Enjoy a vibrant downtown location, competitive pay, and opportunities for growth in the luxury hospitality sector. Perfect for energetic individuals passionate about creating memorable stays.
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and modifications using PMS systems
- Address guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Sabre)
- Strong communication and problem-solving skills
- Flexible availability for weekend shifts (Sat/Sun)
- Basic math and cash handling abilities
- Knowledge of Detroit tourism and local attractions