Job Description
Join our award-winning hospitality team at Mountain View Resorts, where stunning mountain views meet exceptional guest experiences. We're seeking a dedicated Night Shift Front Desk Agent to become the first point of contact for our late-night arrivals. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in the heart of Colorado Springs.
As the overnight face of our luxury resort, you'll ensure seamless check-ins, manage security protocols, and create memorable moments for our guests during their late-night stays. Ideal candidates thrive in fast-paced environments and possess a passion for flawless hospitality.
Responsibilities
- Manage guest check-ins/check-outs with precision and warmth during overnight hours
- Handle reservation inquiries, room assignments, and payment processing
- Monitor security systems and respond to emergency situations promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records of incidents and guest communications
- Process credit card transactions and manage cash handling procedures
- Act as the primary overnight contact for guest concerns and emergencies
Qualifications
- Previous hotel front desk or customer service experience required
- Strong communication and conflict resolution skills
- Ability to work independently with minimal supervision overnight
- Proficiency with property management systems (e.g., Opera, RoomRack)
- Valid driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification preferred
- Ability to stand for extended periods and lift up to 25 lbs