Job Description
Join our award-winning hospitality team at Grand Harbor Inn, Baltimore's premier waterfront destination! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in a luxury setting. If you're passionate about service excellence and want to be part of a dynamic team, apply today!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Execute safety and emergency procedures as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Maryland hospitality certification or willingness to obtain
- Flexible availability including weekends, holidays, and evenings
- Basic knowledge of Baltimore attractions and transportation