Job Description
Join our award-winning hospitality team at Oceanview Resorts Group as a Weekend Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences during our busiest weekend operations. Located on Virginia Beach's vibrant oceanfront, you'll be the first point of contact for discerning travelers seeking luxury and relaxation. This role offers competitive compensation, flexible scheduling, and opportunities for career advancement within our growing portfolio of premium properties.
Responsibilities
- Provide exceptional check-in/check-out experiences with warm hospitality and efficiency
- Manage guest inquiries, bookings, and VIP requests with personalized service
- Process payments and maintain accurate financial records using hotel management systems
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle emergency situations with calm professionalism and problem-solving skills
- Upsell resort amenities, dining packages, and local attractions
- Maintain pristine front desk appearance and organized documentation
Qualifications
- 1+ years hotel front desk or customer service experience preferred
- Exceptional communication and conflict resolution abilities
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Strong multitasking skills in fast-paced environments
- Flexible weekend availability (Friday-Sunday shifts)
- Valid driver's license and reliable transportation
- Basic knowledge of Virginia Beach tourism attractions
- Ability to lift 15 lbs for luggage assistance