Job Description
Join our award-winning luxury hotel in the heart of Nashville! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll embody Southern hospitality while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, flexible scheduling, and career growth opportunities in Music City's vibrant hospitality scene. Perfect for night owls seeking weekend work-life balance!
Responsibilities
- Seamlessly manage guest check-ins/check-outs using hotel management systems
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries with empathy and efficiency (24/7 support)
- Process payments, reconcile cash drawers, and maintain financial records
- Coordinate with housekeeping, maintenance, and valet services
- Upsell premium rooms, suites, and hotel amenities
- Execute emergency protocols for guest safety incidents
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and conflict-resolution skills
- Ability to stand/walk for 8+ hours and lift 25 lbs
- Flexible availability: Saturdays/Sundays 6 AM - 2 PM or 2 PM - 10 PM
- TN Food Handler certification (or willingness to obtain)
- Valid driver's license and clean driving record
- Basic knowledge of Nashville attractions/events