Job Description
We are looking for a vibrant and welcoming Front Desk Agent to join our premier hospitality team in Austin, Texas. If you are a people person with a positive attitude and a desire to build a career in the service industry, we want to meet you. Even if you have no prior experience, our comprehensive training program will help you master the art of guest relations and hotel operations.
At Austin Hospitality Solutions, we pride ourselves on delivering world-class service in the heart of the city. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive wage, flexible scheduling, and a supportive environment where your growth is our priority.
Why Join Us?
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- No Experience Required: We provide on-the-job training for the right candidates.
- Health Benefits: Medical, dental, and vision insurance for full-time employees.
- Employee Discounts: Stay with us for free or at a discounted rate.
- Career Growth: Clear pathways to Assistant Manager and Hotel Management roles.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer phones, manage incoming inquiries, and assist with reservations or requests.
- Handle cash and credit transactions accurately and process payments.
- Maintain a clean and organized front desk area and lobby environment.
- Assist guests with directions, local recommendations, and special requests.
- Resolve guest complaints or issues promptly to ensure high satisfaction levels.
Qualifications
- Must be at least 18 years of age.
- Strong interpersonal and communication skills.
- Friendly, outgoing, and approachable demeanor.
- Ability to work a flexible schedule, including weekends and holidays.
- Basic computer proficiency (typing and navigating software is a plus).
- Reliable transportation is required.