Job Description
Join our award-winning team at the prestigious Pacific Harbor Hotel in downtown San Diego! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. This role offers competitive pay, complimentary hotel stays, and career advancement opportunities in the heart of America's Finest City. Work in a vibrant environment where your hospitality skills shine while enjoying flexible weekend schedules perfect for work-life balance.
Responsibilities
- Provide exceptional guest check-in/out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate guest records and confidential information
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and manage cash handling procedures
- Act as local tourism ambassador with destination knowledge
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and problem-solving abilities
- Proficiency in hotel management systems (Opera preferred)
- Flexible weekend availability (Fri/Sat/Sun shifts)
- Basic math and cash handling skills
- Multilingual abilities (Spanish/English) highly valued
- Ability to stand for extended periods and lift 25 lbs
- Valid California driver's license (for airport runs)