Job Description
The Peninsula Los Angeles is seeking a dedicated and charismatic Front Desk Agent to join our elite team on the weekend shift. Experience the glamour of the City of Angels in one of the city's most prestigious addresses. We pride ourselves on delivering five-star hospitality and creating unforgettable experiences for our guests.
As a Front Desk Agent, you are the face of our hotel. You will welcome guests with warmth and professionalism, manage reservations, and ensure seamless check-in and check-out processes. This is an excellent opportunity for an experienced hospitality professional looking for a premium environment in Los Angeles.
Responsibilities
- Manage the check-in and check-out process for all guests with efficiency and a smile.
- Respond to guest inquiries regarding local attractions, dining, and transportation with expert knowledge.
- Maintain the highest standards of personal presentation and grooming.
- Process payments and handle financial transactions accurately using the Property Management System (PMS).
- Handle guest complaints or special requests promptly to ensure satisfaction.
- Assist in maintaining the lobby area to ensure a welcoming atmosphere.
Qualifications
- Minimum of 1-2 years of experience in a luxury hotel front desk role.
- Excellent verbal communication skills in English; fluency in additional languages is a plus.
- Proficiency with hotel software (e.g., Opera, Fidelio) and Microsoft Office Suite.
- Strong problem-solving abilities and a proactive approach to customer service.
- Must be available to work weekends (Friday, Saturday, Sunday).