Job Description
Join our award-winning team at Grand Hotel Austin! We're seeking energetic Front Desk Agents for weekend shifts (Saturday & Sunday) to deliver exceptional guest experiences. No hospitality experience required—we provide comprehensive training. Perfect for students, career changers, or anyone seeking weekend flexibility in the heart of Austin's vibrant hospitality scene.
Enjoy competitive pay, free parking, employee discounts, and opportunities for advancement. Our downtown location offers easy access to Austin's best attractions, music venues, and restaurants. If you're passionate about creating memorable moments and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and service
- Assist with special event support as needed
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer systems and software
- Availability to work weekends (Saturday/Sunday) and holidays
- Positive attitude and passion for customer service
- Ability to stand/walk for extended periods