Job Description
Join our award-winning team as a Front Desk Agent and be the heart of our luxury hospitality experience in Houston. We're seeking a dynamic professional to deliver exceptional guest service during weekend shifts, creating memorable stays for international travelers and business professionals. Enjoy competitive compensation, comprehensive benefits, and career growth in a vibrant urban setting.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and payment processing with precision
- Resolve guest inquiries and concerns with professionalism and empathy
- Coordinate housekeeping, maintenance, and valet services seamlessly
- Upsell hotel amenities and special packages to enhance guest experiences
- Maintain accurate guest records and confidential information
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 1+ years in customer service or front desk operations
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends, holidays, and rotating shifts
- Valid Texas driver's license with clean record (for valet coordination)
- Basic knowledge of Houston attractions and transportation