Job Description
Join our award-winning luxury hotel in the heart of Philadelphia! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in a fast-paced environment. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities in the hospitality industry. If you're passionate about customer service and thrive in energetic settings, apply today to become part of our elite hotel team!
Responsibilities
- Provide exceptional guest check-in/check-out services using hotel management systems
- Manage room assignments, reservations, and billing inquiries with precision
- Resolve guest complaints and special requests promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as hotel ambassador with local area knowledge and recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of hospitality industry standards
- Valid Pennsylvania Food Handler's Certificate preferred
- Flexible availability including nights, weekends, and holidays