Job Description
Join our dynamic hospitality team in the heart of New Orleans! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for energetic professionals who thrive in fast-paced environments and embody the spirit of Louisiana's vibrant culture.
As the first point of contact, you'll create memorable arrivals and departures while managing check-ins, check-outs, and guest inquiries with precision and warmth. Your weekend availability (Friday-Sunday) is essential to our operations, and we offer competitive compensation plus opportunities for advancement within our luxury hotel group.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, billing inquiries, and payment processing with accuracy
- Resolve guest complaints promptly while maintaining brand standards
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Uphroom safety protocols and emergency procedures
- Execute upselling strategies for room upgrades and amenities
- Maintain detailed records of guest feedback and special requests
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays with flexible availability
- Strong attention to detail and multitasking abilities
- Basic knowledge of New Orleans attractions and transportation
- High school diploma or equivalent; hospitality certification preferred