Job Description
Join our award-winning hospitality team as a Weekend Front Desk Agent at the Grand Hotel Raleigh! We're seeking charismatic professionals to deliver exceptional guest experiences during high-energy weekend shifts. This role combines warm hospitality with operational excellence in downtown Raleigh's premier hotel. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in our supportive environment.
Responsibilities
- Efficiently manage guest check-ins/checkouts using PMS systems
- Handle guest inquiries and resolve service issues with grace
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and confidential guest information
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera, Delphi)
- Ability to multitask in fast-paced weekend environments
- Valid North Carolina hospitality certification preferred
- Weekend/holiday availability mandatory