Job Description
Join our award-winning team at Coastal Hospitality Group, where ocean views meet career growth! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences during weekend shifts in our Virginia Beach property. You'll be the first point of contact for our visitors, creating memorable stays while enjoying competitive pay, flexible scheduling, and a supportive team environment. If you thrive in fast-paced hospitality settings and value work-life balance, this is your perfect opportunity to shine!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, complaints, and requests with professionalism and efficiency
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and dining teams for optimal service delivery
- Upsell hotel amenities and local attractions to enhance guest experiences
- Perform daily front desk audits and financial reconciliation tasks
- Maintain clean, organized lobby area with professional appearance
- Adhere to all safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends, holidays, and evenings
- Basic math skills for financial transactions
- Positive attitude with genuine passion for hospitality excellence