Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for energetic individuals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, hotel discounts, and opportunities for career growth in one of San Antonio's premier destinations.
Responsibilities
- Check in/out guests efficiently while maintaining a warm and professional demeanor
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards and safety protocols at all times
- Assist with valet services and luggage handling as needed
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Ability to multitask in high-pressure situations
- Basic math and cash handling skills
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude
- Texas Food Handler certification (or willingness to obtain)