Job Description
Join our award-winning team at Grand Hotel Detroit as a Front Desk Agent for weekend shifts! We're seeking dynamic hospitality professionals to deliver exceptional guest experiences during our busiest periods. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and a supportive team culture in the heart of downtown Detroit.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries with professionalism and local knowledge
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate hotel management systems (PMS) and point-of-sale terminals
- Uphold brand standards through impeccable service delivery
- Resolve guest concerns promptly with a solutions-oriented approach
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong communication and interpersonal skills
- Proficiency in hotel management software (Opera, etc.)
- Ability to work flexible weekend shifts (Fri-Sun)
- Basic knowledge of Detroit attractions and transportation
- High school diploma or equivalent required
- Valid Michigan driver's license preferred
- Ability to stand for extended periods