Job Description
Join the vibrant heart of hospitality at Grand Plaza Hotel Minneapolis! We're seeking exceptional Front Desk Agents to deliver memorable guest experiences during our high-energy weekend shifts. This role is perfect for energetic professionals who thrive in fast-paced environments and take pride in creating seamless check-in/out processes. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury hotel chain. If you're passionate about service excellence and weekend flexibility, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, resolve complaints, and anticipate needs proactively
- Process payments, manage reservations, and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and hotel amenities
- Maintain a clean, organized front desk area and lobby appearance
- Adhere to safety protocols and emergency procedures
Qualifications
- 1+ years hotel front desk or customer service experience preferred
- Proficiency with PMS systems (Opera, StayNTouch, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability for weekend shifts (Fri-Sun) and holidays
- Basic knowledge of Minneapolis attractions and transportation
- Valid state driver's license (for airport shuttle duties if needed)