Job Description
Join Grand Hospitality Group as a Hotel Front Desk Agent and kickstart your hospitality career with weekly pay and flexible shift schedules! We're seeking energetic professionals to deliver exceptional guest experiences at our premium Columbus location. Enjoy competitive wages, comprehensive benefits, and a dynamic team environment where your contributions are recognized. Whether you're a night owl or early bird, we offer rotating shifts to fit your lifestyle. Apply today and become part of Ohio's leading hotel chain!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance teams for guestroom readiness
- Upsell hotel amenities and services to enhance guest experience
- Operate property management systems and maintain security protocols
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with hotel management software (e.g., Opera, PMS)
- Basic math and cash handling abilities
- Valid Ohio driver's license (if required for errands)
- Positive attitude and problem-solving mindset