Job Description
Join our award-winning Virginia Beach hotel as a Front Desk Agent and become the first point of contact for our guests! We're seeking a charismatic and detail-oriented professional to manage our weekend operations with exceptional hospitality. If you thrive in fast-paced environments and love creating memorable guest experiences, this is your opportunity to shine. Our property offers competitive pay, flexible scheduling, and a supportive team culture focused on excellence. Apply today to start your journey in luxury hospitality!
Responsibilities
- Check in/out guests efficiently using Opera PMS while maintaining accuracy
- Manage reservation systems and optimize room assignments
- Handle guest inquiries, requests, and resolve concerns with professionalism
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance departments for flawless operations
- Uphold brand standards through exceptional service and attention to detail
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Virginia driver's license with clean record (for valet)
- Flexible availability including weekends, holidays, and overnight shifts
- Basic knowledge of local attractions and transportation
- Positive attitude with a passion for hospitality