Job Description
Join our vibrant hospitality team at the Grand Sacramento Hotel! We're seeking a friendly and professional Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll create memorable stays while managing check-in/out processes, handling reservations, and resolving inquiries with warmth and efficiency. Enjoy a dynamic environment with competitive pay and opportunities for growth in one of California's most exciting cities.
Responsibilities
- Manage guest check-in/out procedures with accuracy and efficiency
- Process reservations and modify bookings using property management systems
- Address guest inquiries and resolve complaints with professionalism
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle cash transactions and maintain accurate billing records
- Perform daily audits and report discrepancies to management
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, StayNTouch)
- Strong communication and problem-solving skills
- Ability to work flexible weekends and holidays
- Basic math and cash handling proficiency
- Valid California driver's license preferred
- Fluency in English; Spanish beneficial