Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel El Paso! We're seeking energetic professionals to deliver exceptional guest experiences during weekend shifts (Saturday/Sunday). Enjoy competitive pay, flexible scheduling, and a vibrant downtown location. Perfect for students or those seeking weekend work with growth opportunities into management roles.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest experience
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and multitasking abilities
- Strong problem-solving skills under pressure
- Flexible availability for weekend shifts (including holidays)
- Basic knowledge of El Paso area attractions
- Positive attitude with professional appearance