Job Description
Join our award-winning team at Grand Hotel Oakland and deliver exceptional hospitality experiences! We're seeking a dedicated Hotel Front Desk Agent to manage guest operations with professionalism and warmth. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth in Oakland's vibrant hospitality scene. If you thrive in fast-paced environments and prioritize guest satisfaction, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints and resolve issues with empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local recommendations and assist with travel arrangements
- Uphold safety protocols and emergency procedures
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- High school diploma or equivalent; hospitality degree preferred
- Basic math and cash handling abilities
- Fluency in English; Spanish a plus
- Valid California driver's license if providing guest transportation