Job Description
Join our award-winning hospitality team at Grand Hotel Louisville as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during weekend shifts. This role is perfect for individuals passionate about creating memorable stays while working in a dynamic downtown environment. Enjoy competitive compensation, flexible scheduling, and opportunities for advancement in the luxury hospitality sector.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous hospitality or customer service experience preferred
- Proficiency with reservation systems (e.g., Opera, PMS)
- Strong communication and problem-solving skills
- Ability to work flexible weekends and holidays
- Basic knowledge of Louisville attractions and transportation
- Professional appearance and positive attitude