Job Description
Join Miami's premier luxury hospitality destination as a Weekend Front Desk Agent at the iconic Grand Bay Hotel. We're seeking charismatic professionals to deliver unforgettable guest experiences during peak weekend hours. Enjoy competitive pay, complimentary hotel stays, and a vibrant work environment in the heart of South Beach. Perfect for energetic individuals passionate about hospitality excellence.
Responsibilities
- Seamlessly manage guest check-ins/check-outs with personalized service
- Resolve inquiries and issues using our premium CRM system
- Coordinate with housekeeping and valet for flawless operations
- Process payments and maintain accurate reservation records
- Upsell premium amenities and local experiences
- Execute emergency protocols with calm professionalism
- Maintain pristine front desk appearance and inventory
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in Opera/PMS systems
- Flexible weekend availability (Fri-Sun)
- Multilingual abilities (Spanish/Portuguese preferred)
- Valid Florida driver's license
- TSS certification or willingness to obtain
- Knowledge of Miami tourism landscape