Job Description
Join our dynamic team at Sunset Hospitality Group as a Weekend Front Desk Agent! We're seeking enthusiastic individuals to provide exceptional guest experiences during our busiest weekends. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible weekend schedules, and opportunities for advancement in the thriving hospitality industry of Los Angeles.
Responsibilities
- Warmly greet and check in/out guests with professionalism and efficiency
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Answer multi-line phone calls and route communications
- Assist with concierge services and local recommendations
Qualifications
- No experience required – we train all new hires!
- Outstanding communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Exceptional problem-solving abilities
- Punctual and reliable weekend availability
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Must be authorized to work in the United States