Job Description
Join our award-winning team as a Front Desk Agent and be the welcoming face of our luxury hotel in downtown Houston! This weekend-only position is perfect for energetic individuals seeking to launch their hospitality career with zero experience required. Enjoy competitive pay, flexible weekend schedules, and comprehensive training designed to help you thrive. Our commitment to employee growth means you'll develop valuable skills in guest relations, reservation management, and problem-solving while working in a vibrant, fast-paced environment. If you're passionate about creating exceptional guest experiences and ready to build a rewarding career, apply today!
Responsibilities
- Provide exceptional customer service to guests checking in/out, handling inquiries with professionalism and warmth
- Manage reservations, room assignments, and billing transactions accurately using hotel software
- Maintain a clean, organized front desk area and lobby to ensure premium guest impressions
- Coordinate with housekeeping, maintenance, and security teams to resolve guest requests promptly
- Process payments and handle cash/credit card transactions securely
- Assist with local recommendations and hotel amenities to enhance guest satisfaction
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent; hospitality students welcome to apply
- Strong communication skills with a friendly, approachable demeanor
- Basic computer proficiency and ability to learn reservation systems quickly
- Ability to multitask efficiently in a fast-paced environment
- Flexible availability for weekend shifts (Friday-Sunday)
- Positive attitude and commitment to exceeding guest expectations