Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional service meets vibrant city life. We're seeking charismatic Front Desk Agents to deliver unforgettable guest experiences during weekend shifts. Perfect for night owls who thrive in fast-paced environments, this role combines competitive pay with growth opportunities in El Paso's premier luxury destination. Enjoy complimentary meals, employee discounts, and a supportive team culture that celebrates excellence.
Responsibilities
- Check-in/check-out guests using hotel management systems with 100% accuracy
- Manage room reservations and VIP guest requests with proactive communication
- Resolve guest inquiries and complaints with empathy and problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain financial transaction records
- Execute upselling techniques for room upgrades and hotel amenities
- Maintain security protocols for guest safety and property protection
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution abilities
- Flexible availability for weekend shifts (Fri-Sun evenings)
- Basic math skills for cash handling and billing
- Ability to multitask in high-pressure situations
- Valid Texas driver's license preferred
- Spanish fluency required due to local demographics