Job Description
Join our award-winning team at Grand Hotel Portland as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to manage our weekend operations with exceptional hospitality. Enjoy competitive pay, complimentary hotel stays, and a vibrant downtown Portland location while showcasing your customer service excellence. This role offers flexible weekend schedules (Fri-Sun) with opportunities for career growth in the luxury hospitality sector.
What We Offer: Comprehensive training, health benefits (part-time eligible), employee discounts, and a supportive team environment. Perfect for students or professionals seeking weekend work-life balance!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation systems, room assignments, and payment processing
- Resolve guest inquiries and concerns promptly with solution-oriented mindset
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Promote hotel amenities and local Portland attractions to enhance guest stays
- Maintain a pristine front desk environment at all times
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends (Fri-Sun) and holidays
- Basic math and cash handling accuracy
- Valid Oregon driver's license preferred
- Positive attitude and team collaboration mindset