Job Description
Join our award-winning team at Grand Hotel Fresno! We're seeking passionate hospitality professionals for immediate front desk positions. Enjoy competitive pay, flexible scheduling, and career growth in a vibrant downtown location. Perfect for energetic individuals who thrive in fast-paced environments and excel at creating memorable guest experiences.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software
- Handle guest inquiries, reservations, and billing transactions with precision
- Coordinate housekeeping and maintenance requests to ensure flawless service
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and manage cash drawer operations securely
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- 1+ years hotel or customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency in hotel management systems (Opera, Fidelio)
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Basic knowledge of Fresno attractions and transportation
- Valid California driver's license (if providing guest services)