Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets Southern California charm! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during our high-demand weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable first impressions. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in one of LA's premier destinations.
Responsibilities
- Manage seamless check-in/check-out processes for weekend guests
- Handle guest inquiries and resolve issues with exceptional service
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain security protocols and confidential guest information
Qualifications
- 1+ years hospitality/customer service experience
- Proficiency in hotel management systems (Opera/Micros)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Weekend availability (Friday-Sunday)
- Basic knowledge of Los Angeles area attractions