Job Description
Join our award-winning downtown Detroit hotel as a Part-Time Front Desk Agent and become the first point of contact for our international guests. We're seeking energetic hospitality professionals to deliver exceptional service while showcasing Motor City's vibrant culture. Enjoy flexible scheduling, competitive pay, and opportunities for advancement in a luxury environment.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve service issues with empathy
- Process payments and manage cash drawer with 100% accuracy
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain detailed guest preference profiles for personalized service
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work evenings, weekends, and holidays
- Basic math and cash handling abilities
- Valid Michigan driver's license (for airport runs)
- Fluency in English; Spanish or Arabic a plus